FAQ

Skincare

Are Ahé Naturals' products animal cruelty-free?

Yes. Ahé Naturals personal care is PETA certified cruelty-free, this means that from ingredient to final product, we absolutely are against animal testing.

Does Ahé Naturals sell Vegan skincare products?

Yes we certainly do!

Look out for the PETA Cruelty-Free and Vegan Logo on the back labels of Ahé Naturals' products.

Each product page specifies if it is vegan.

How often should I use my Ahé Naturals' products?

Ahé Naturals skincare products are gentle enough for everyday use. Each individual product page specifies usage intervals.

What is Anti-Pollution?

Pollution can fill your pores with impurities and toxins - causing skin irritation, dryness, dullness, inflammations and clogged pores. Over time, pollution takes its toll on skin and can lead to premature ageing.

Ahé Naturals' combination of potent herbal Anti-Oxidants fight the negative effects of pollution on skin.

Individual product description pages specify whether they have Anti-Pollution benefits.

 

How long does it take to see the benefits of organic skincare?

Varies from product to product. Since our products are not packed with chemicals, the effects are more gradual than instant and temporary. You will notice improved texture after the first use, and much more so after 2-3 months of continuous use.

Do I need to perform a patch test before use?

Similar to the way in which people are allergic to natural food items, people can be allergic to natural herbs and skincare. Since not all skin is the same, the best way to check is to perform a patch test - apply a small amount of product on the inner side of your elbow / on your neck beneath your ear before use

What is the meaning of Ahé?

The word Ahé is of Hawaiian origin and means 'softly flowing breeze'. A-H-E stands for All Heaven on Earth.

Skin & Hair Care manufacturing information and safety warnings:

FOR EXTERNAL USE ONLY. STORE IN A COOL, DRY PLACE, AWAY FROM SUNLIGHT. Best before 24 months from MFG date. Warning: Keep out of reach of children. Avoid contact with eyes, if contact occurs, rinse with cool water. If irritation occurs, discontinue use. Customer Care & Mktd by: Ahe Naturals Pvt. Ltd., D-127 Sector 7, Noida UP-201301. Mfg by: Hiran Agroceuticals Pvt. Ltd., 91 Palamedu Road, Errampatti Post, Alanganallur, Madurai-625501. Mfg. License No.: C-974/2008. Queries: care@ahenaturals.com

Do you use Parabens?

No. All our products are paraben-free.

What is the shelf life?

Our products have a shelf life of 2 years, unless otherwise specified on their back labels. Best used 6 months after opening.

What inspired Ahé Naturals' Signature Green Colour?

Ahé Naturals' signature colour was inspired by the captivating beauty and legendary benefits of the Peridot Gem. Used for its mystical powers for centuries, Peridot is believed to enhance health and positivity.

Silk Sleep Masks & Pillowcases

What are the Sleep Masks and Pillowcases made of?

Ahé Naturals Sleep Masks and Pillowcases are made of 100% Mulberry Silk.

The Sleep Masks are also filled with 100% Mulberry Silk Floss.

What is Mulberry Silk?

Silk is a natural, hypo-allergenic fibre. Mulberry Silk is the highest quality of Silk. The Silkworms that feed on mulberry leaves spin cocoons of raw silk fibre known as Mulberry Silk.

How do I care for Ahé Naturals' Silk?

Pillowcase Wash Care:

  • Dry clean preferred

  • If necessary, cold hand wash with mild detergent made for use on silk

  • Do not mix with other other colours

  • Do not tumble dry, do not dry under the sun

  • Do not bleach

  • Steam Iron preferred at low heat. If normal iron is used, please set to low heat and place a towel in between.

  • When treated gently, your silk will last longer.

Does Ahé Naturals offer personalised sleep masks and pillowcases?

Yes we do! For bulk orders, wedding favours and gifts, please contact us at care@ahenaturals.com.

Bulk Monogramming Specifications

Choose a colour for embroidery:

                         

 Black         Pink          Ivory         Navy         Sky         Grey

Purchasing

What payment modes do you accept?

We accept all major debit and credit cards and netbanking.

Can I change the currency?

All product prices are displayed in INR, and all orders will be processed in INR.

Are prices inclusive of taxes?

The prices displayed on each product are final and inclusive of all taxes. You will be sent an invoice with the tax breakdown.

How can I place a bulk order?

Please contact us at care@ahenaturals.com.

How can I order an item that is "Out of Stock"?

Unfortunately, products listed as "Out of Stock" are not available for sale. You can sign up for our newsletter to be the first to know when the item is back in stock!

Can I leave items in my shopping bag for future purchases?

Yes. For this you must add items into your shopping bag once you are signed into your account. You can access your shopping bag within your account across platforms. Your shopping bag reflects price and availability on a real time basis. Therefore, it is possible that your item may be out of stock or a price offer may no longer be available as it was at the time you added the item to your bag.

Can I pre-order?

If a product is available for purchase on pre-order - the product page will state the pre-order and shipping date at the top of the product information.

Can I cancel my order?

You can reach out to us by email or WhatsApp to cancel an order which has not yet been shipped. Once the order has been shipped, it will not be eligible for cancellation.

Can I return a product?

Please see the Returns Policy page for more details.

Shipping

Do you offer Free Shipping on all orders?

We offer complimentary shipping on all prepaid orders within India.

Do you offer International Shipping?

At the moment, we only ship within India.

Who are your Logistics partners?

Our logistics partner is Delhivery.

How do I track my order?

Once you receive the shipping confirmation email, click on the tracking ID link to view your package's location and expected delivery date.

Business Enquiries

Does Ahé Naturals offer hotel and spa amenities?

Yes, we do. Additionally, we can provide customised packaging and fragrances. Please contact us at care@ahenaturals.com.

How do I become a Stockist / Affiliate?

Please contact us at care@ahenaturals.com.